Sample Management Team Leader

Specific Responsibilities:

• Oversee and direct the day-to-day activities of Sample Receiving personnel
• Coordinate assignments of clients to Customer Service Representatives (Project Managers)
• Improve the accuracy and efficiency of the sample log-in process with the goal of minimizing COC review time.
• Work closely with the IT Department as required to implement new technologies and to resolve problems that delay the overall process of logging in samples to LMIS.
• Will intervene and mediate any client satisfaction or clarification issues between clients and client service personnel.
• Assists with the day-to-day activities in the customer service and receiving areas as warranted due to absences or high sample volume.
• Oversee sample disposal and continually investigate means to streamline this process.
• Work closely with Customer Service, clients, and the Quality Assurance (QA) Department to identify means to improve client COC paperwork submissions. The process goal to be reducing time required to identify client needs and ensure continued compliance with our corporate QA program and standards.
• Perform other duties as assigned and directed by the Sample Management Supervisor.

Management Skills Required:

• Experienced in hiring, training, motivating, evaluating, supervising, and retaining staff.
• Hiring skills needed include interviewing, screening, and orientating new hires. Will also have some knowledge of state and federal labor regulations.
• Skilled in evaluating and motivating staff to create an environment of teamwork and growth opportunities for each team member.
• Familiar with Performance Reviews to promote strong working relationships and foster teamwork.
• Excellent English verbal and written communication skills with the ability to communicate well with staff, management and clients.
• Skilled and experienced in creating and maintaining productive relationships in a confident and sensitive manner when dealing with people at all levels.
• Experienced and skilled at treating others with cooperation and respect and be able to understand and value both internal and external customers.
• Able to take ownership for meeting goals and objectives; willing to be accountable for own decisions, and willing to give 100%. Look for new ways to accomplish objectives.
• Multi-tasked, organized, detail oriented, and possess excellent problem-solving capabilities; will have good time management capabilities.

Working at ALS:

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.


Our benefits include:

• Structured wage increases
• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)
• Pay Scale: $18-$20

About ALS:

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone matters:

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society


ALS is a VEVRAA Federal Contractor.

EOE AA Minority, Female, Veteran, Individuals with Disabilities

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ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.